WinRolla Account Verification (KYC): When It’s Required, What You Submit, and How Long It Takes
WinRolla runs KYC checks to confirm who you are, where you live, and that the payment method belongs to you. The platform requests verification at specific trigger points rather than for every new account.
WinRolla typically asks for KYC before the first withdrawal, after a large deposit or withdrawal, when account details change (name, address, phone, email), or when the system flags a login from a new device/location. A verification request can also appear after a chargeback attempt or repeated failed payment attempts.
Documents are uploaded in the cashier or profile verification area. Files must be clear, full-frame, and unedited; cropped corners, glare, or blurred text cause rejections and reset review time.
- Identity (ID/Passport): A photo or scan of a valid passport or national ID (front and back if it’s an ID card). WinRolla checks your full name, date of birth, document number, issue/expiry dates, and photo match. If the name on the account doesn’t match the document, WinRolla blocks withdrawals until the profile is corrected and re-verified.
- Address proof: A document dated within the last 90 days showing your full name and residential address. WinRolla accepts a utility bill (electricity, gas, water), a bank statement, or an official government letter. Screenshots from apps are rejected when they don’t show the issuer, date, and full address on one page.
- Payment method: Proof that the deposit method is yours. For bank cards, WinRolla requests photos of the card with the middle digits covered, showing only the first 6 and last 4 digits plus your name and expiry date if printed; the CVV must be hidden. For e-wallets, WinRolla requests a screenshot of the wallet profile page showing your name and the account identifier (email/ID), plus a transaction record that matches a WinRolla deposit when requested.
Review time is usually 15 minutes to 24 hours after you upload all requested files. When the queue is busy or documents need a second check